A Report Published by Forrester Research, a leading global research and advisory firm

The Forrester Wave™: Intelligent Application and Service Monitoring, Q2 2019

Thirteen of the most significant IASM providers identified, researched, analyzed and scored in criteria in the three categories of current offering, market presence, and strategy by Forrester Research.

Leaders, strong performers and contenders emerge — and you may be surprised where each provider lands in this Forrester Wave.

About the Report

In The Forrester Wave™: Intelligent Application and Service Monitoring, Q2 2019, Forrester identified the 13 most significant IASM providers in the market today, with Zenoss ranked amongst them as a Leader.

“As complexity grows, I&O teams struggle to obtain full visibility into their environments and do troubleshooting. To meet rising customer expectations, operations leaders need new monitoring technologies that can provide a unified view of all components of a service, from application code to infrastructure.”

Who Should Read This

Enterprise organizations looking for a solution to provide:

  • Strong root-cause analysis and remediation
  • Digital customer experience measurement capabilities
  • Ease of deployment across the customer’s whole environment, positioning themselves to successfully deliver intelligent application and service monitoring

Our Takeaways

Trends impacting the infrastructure and operations (I&O) team include:

  • Operations leaders favor a unified view
  • AI/machine learning adoption reaches 72% within the next 12 months
  • Intelligent root-cause analysis soon to become table stakes
  • Monitoring the digital customer experience becomes a priority
  • Ease and speed of deployment are differentiators
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Vendors Included in This Report

Thirteen of the most significant (as determined by Forrester Research) intelligent application and services monitoring (IASM) providers included in this report are:

BMC Software

CA Technologies

Cisco (AppDynamics)





Micro Focus

New Relic

Riverbed Technology




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